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General information

What is the ICC Cricket World Cup 2015?

The ICC Cricket World Cup 2015 will be jointly hosted by Australia and New Zealand in February and March 2015. 14 countries will compete for cricket’s ultimate prize. Around one million fans will attend. A further one billion around the world are expected to watch match broadcasts. And just one team will make it happen.

We are looking for up to 4,000 volunteers to join us to help ensure the Tournament’s success.

What cities do we need volunteers in?

The Tournament is held across the following 14 Host Cities:
Australia – Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth, Sydney
New Zealand – Auckland, Christchurch, Dunedin, Hamilton, Napier, Nelson, Wellington
We will need volunteers in all of these cities!

What countries are playing in the Tournament?

The teams are: Afghanistan, Australia, Bangladesh, England, India, Ireland, New Zealand, Pakistan, Scotland, South Africa, Sri Lanka, United Arab Emirates, West Indies and Zimbabwe.

What are we looking for in a volunteer?

We are looking for positive and team focused people who meet the ICC Cricket World Cup 2015 core values of Excellence, Integrity, Teamwork, Inclusion, and Adaptability. We need volunteers who are extremely reliable and willing to go the extra mile to make this Tournament a success!

There are also a number of minimum requirements that an applicant needs to meet to be considered for a volunteer position.

Requirements and Commitments

What are the requirements to volunteer?

To be considered for a volunteer role with the ICC Cricket World Cup 2015, volunteers need to meet the following requirements:

  • New Zealand applicants – must be at least 17 years old at the time of application;
  • Australian applicants – must be at least 18 years old at the time of application;
  • Have read and consent to the ICC Cricket World Cup 2015 Volunteer Program Terms and Conditions and Privacy Policy;
  • Consent to undertake and successfully complete Security Background Check(s);
  • Be available to volunteer throughout the Tournament as required (As a guide, some roles will require match day availability only; others require volunteers to work 6-10 shifts throughout the Tournament including match days. Match days can be viewed on the full Match Schedule);
  • Be available for warm up matches if you have selected Adelaide, Christchurch, Melbourne or Sydney as your Host City (warm up matches will commence from 7 February 2015);
  • Have confirmed accommodation and the ability to get to/from venues in your Host City;
  • Be available to attend a volunteer interview in your selected Host City (time/dates will be confirmed closer to the time);
  • Agree to complete scheduled training commitments (time/dates will be confirmed closer to the time); and
  • Can commit to attending uniform and accreditation collection in early 2015 in your Host City.

What are the steps on the journey to become a volunteer?

Volunteer Journey

What is the minimum and maximum age to be a volunteer?

At the time of application, applicants must be 17 years or older in New Zealand and 18 years or older in Australia. This is on account of the Security Background Check requirements in New Zealand and Australia.

There is not a maximum age limit for volunteers.

I’m not available for all match days in my Host City, can I still apply?

Generally, it is a minimum requirement for most roles to be available to volunteer for all scheduled match days in your selected Host City, so please check these carefully before applying.

Please note that exact rosters/schedules cannot be confirmed until late 2014.

How can I find out more about warm up matches?

A limited number of volunteers are required during the warm up matches (Warm up matches commence from 07 February in Adelaide, Christchurch, Melbourne and Sydney). Dates, times and venues are yet to be confirmed. This information will be provided to volunteers closer to the Tournament.

How many volunteer roles are available?

ICC Cricket World Cup 2015 requires up to 4,000 volunteers across 14 host cities in Australia and New Zealand. The number of volunteer and roles varies from city to city.

Application process

How can I apply?

Applications are now open – please click here to apply.

Please ensure you allow 20-30 minutes to complete your application, as you cannot save your application half-way through and return to it.

The first step in the application will require you to create a username and password. If your application is successful you will be prompted via email to log into the Volunteer Portal using this username and password to complete key steps in your volunteer journey.

The application captures your personal details, area of interest, Security Background Check as well as skills and experience.

You will need your Passport and/or Driver Licence to complete the application. For New Zealand applicants you must have one of these forms of ID to apply for a volunteer position. For Australian applicants, if you do not have a Passport or Driver’s License, other forms of acceptable ID include Birth Certificate/Extract, Citizenship Certificate, Health Care Card or other photo ID.

What is a Volunteer Portal?

Your volunteer profile is initially created in the Volunteer Portal when you sign up for a volunteer role. The portal will be used for key steps throughout your volunteer journey including finding out and accepting role offers, providing key information, and communicating your Tournament time schedules and commitments. If you are selected for a volunteer role, you will be required to confirm key information through the portal so be sure to keep your username and password handy.

I want to apply for a specific volunteer role, how do I do this?

Before you start your application please click here to review the areas that are available to volunteer in. The volunteer application process allows you to select your first, second and third preference for the areas you are interested in.

We anticipate some areas will have more applicants than roles available. If selected, we will endeavour to place you according to your first preference; unfortunately this cannot be guaranteed. We really appreciate your flexibility in relation to this.

Why do you require my personal information?

Personal information is collected to review an applicant’s skills, experience, availability and suitability to be a volunteer for ICC Cricket World Cup 2015. It’s also important we have all your details so we can get in touch with you at all times, and keep you informed.

Failure to provide personal information requested may result in our inability to process your application.

How do I know if my application has been received?

You will receive an acknowledgment email confirming that your application has been received. Some email providers have automatic filters that send mail from unknown persons to a junk folder. To avoid missing correspondence from us, please remember to check there too and update your mail settings to accept emails from us.

Can I apply with a friend and/or family member?

All applicants should apply individually. You may share an email address with another person, however you must create a unique username for your profile. We are unable to accept joint or group applications.

We are certainly keen for you to encourage your family and friends to apply too, however given the large numbers and complexities around scheduling a large workforce, it’s not possible to guarantee you will be doing the same role as your friends/family.

Is it possible to volunteer in more than one Host City?

Taking into account the complexities around scheduling shifts across multiple cities, we are asking volunteers to nominate a preferred Host City.

Are there other ICC Cricket World Cup 2015 Volunteer opportunities in my Host City?

During the Tournament there may be additional events or activities related to the ICC Cricket World Cup 2015 organised directly by your city/local government, which may also require volunteers. These volunteer opportunities are separate to our ICC Cricket World Cup 2015 Volunteer Program, and will most likely be advertised through government or volunteering organisation websites.

To apply in the ICC Cricket World Cup 2015 Volunteer Program please click here.

When will applications close?

Applications will remain open for a period of time. We are however expecting a high volume of applications so be sure to get in quick to avoid disappointment!

I don’t have access to a computer, how can I apply?

All volunteer applications must be completed online. If you don’t have your own computer with internet, we encourage you to visit your local library (there is often a computer you can book to use), information centre or internet café.

I’m not familiar with using a computer, what do I do?

We’ve tried to make the volunteer application process as simple and user-friendly as possible. However, if you’re not confident using the computer, it’s a good idea to ask a friend/family member to help you with your application.

I don’t have an email address, how can I apply?

You may share an email address with another person, however you must create a unique username for your profile. If you cannot share an email address, you’ll need to create one before you can apply. Email is an important method for us to contact you on during the entire volunteer journey.

If you don’t have an email address, there are easy and free options to set up an email address through websites such as Hotmail or Gmail.

What do I do if I’ve forgotten my username or password?

Log-in to the Volunteer Portal here and select “Forgot your username or password?” You will be asked to enter your Username and click “Reset Password” to have a new password reset and emailed to you. Forgot your username? You will be asked to enter your email address and click “Send Username” to have your username and a reset password emailed to you.

What should I do if my personal details change after I apply to volunteer?

Please ensure your contact details are always up-to-date in the Volunteer Portal so we can regularly communicate with you on important aspects of the program, such as your volunteer interview timing, volunteer role offer, training, Tournament roster/schedule, uniform and accreditation collection and any other ICC Cricket World Cup 2015 updates.

To update your details please log-in to the Volunteer Portal and go to the “My Profile” tab. Remember to save your changes before you log out!

My situation has changed and I can no longer volunteer, what should I do?

We appreciate that despite your best intentions, sometimes circumstances do change. To ensure we can provide other volunteers with the opportunity to volunteer, it’s important that you inform us as soon as possible. If you do need to withdraw from the Volunteer Program at any stage, our preference is for you to email us at volunteers@cricketworldcup.com.

International applications

I live outside of Australia and New Zealand. Can I still apply to volunteer?

Applications are open to international residents however volunteers must be able to attend in-person interview and training sessions as well as uniform and accreditation collection. These activities will take place in each Host City in the months leading up to the Tournament (commencing in mid-2014). Please make sure you can commit to these activities before applying.

Some roles do require applicants that can demonstrate local knowledge of the Host City (for example Transport Drivers who need to know their way around the city).

Please note that international applicants are responsible for obtaining a relevant visa if required in order to travel to and volunteer in Australia or New Zealand. ICC Cricket World Cup 2015 is unfortunately unable to support any visa applications.


What are the benefits of being a volunteer?

The benefits of volunteering for this once in a lifetime opportunity are numerous. From new friendships, memories and work experience to the chance to play an integral part in delivering sporting history across Australia and New Zealand, and showcasing our countries to the rest of the world.

Do I receive free match tickets?

Unfortunately we are not able to provide free match tickets.

Will I get to watch the match while I volunteer?

There will not be seats allocated to volunteers. Some volunteer roles will involve being based in the stands and/or with a view of the match from time to time, but it is important to remember in that situation that you are volunteering, and not attending the match as a spectator.

Interview process

When and where will interviews be held?

If your volunteer application is successful, you will be invited to a face-to-face interview session in your selected Host City, commencing in mid-2014. You will be notified via email how to select your interview time and date from a range of limited options.

I have applied to volunteer but have not been invited to an interview session. What should I do?

Due to the large amount of volunteer applications anticipated, it may take some time to process them all. If you haven’t heard from us yet (don’t forget to check your junk mail filter too!) please be as patient as possible. We will be in touch as soon as practically possible about next steps.

What happens if I can’t make the time or date available for my interview?

Due to the large number of interviews we are scheduling, we hope you will do everything possible to ensure you can make a time/day slot that you have selected. If this is not possible for unforeseen circumstances, please contact us.

Do I have to attend an interview?

Yes, interviews are compulsory. Interviews are very important as they enable us to assess your skills, experience and suitability for the role. The interview is also a great opportunity to find out more about the Volunteer Program and the area you have applied for.

What happens at the interview session?

You will be invited to attend a specific interview session, based on the area you applied for. The interview session is made up of a variety of components including:
Check-in: on arrival your attendance will be recorded, and personal ID checked and verified.
Presentation: we will deliver a presentation outlining further details on what is involved in being a volunteer, and an overview of the area and role you are being considered for.
Interviews: A friendly interviewer will review the information you have provided and ask some additional questions to help us to assess your application. The interview will also be an opportunity to answer any questions you may have.

How will I be assessed for a volunteer role?

You will be assessed based on the information you provide in your application and at your interview. This includes aspects such as your motivation to volunteer, current/past involvement in cricket, experience as a volunteer, experience specific to your selected area and your availability.

Role appointment

When will I know if I have been selected to be a volunteer?

The volunteer selection process across 14 Host cities is expected to take some time, and there are several steps to the process. We thank you in advance for your patience during this time.

Volunteer roles can only be offered after the application, interview process and Security Background Check(s) are successfully completed. This process will commence in mid-2014 and continue until all places have been confirmed.

How do I accept my volunteer role?

You will receive an email from the Volunteers Team congratulating you on successfully completing the selection process. Once you receive this email, you will need to log into the Volunteer Portal and accept your role offer by a nominated date.


When will my volunteer shifts occur?

We are working with a very large number of roles and people, so we ask you to be flexible with your shift days and times, which vary to meet Tournament demands. The shifts will include volunteering weekdays but also may include weekends and public holidays. Please also expect early starts and late finishes during the Tournament. Volunteer roles are varied so the length of your involvement will depend on the role you have been assigned.

You must be available to volunteer at all scheduled match days in your selected Host City. Some roles may be required to volunteer on additional days (before and/or after match days including warm up matches).

When will I receive my volunteer schedule?

We anticipate volunteer roster/schedules will be confirmed from December 2014.


Why do I need to attend training?

Training is essential to ensure you have the necessary skills and information to perform your assigned role effectively and safely.

Training may be more extensive for some roles. Further information and individual training schedules will be communicated to successful volunteers after their role has been accepted.

Do I have to participate in training?

Yes, training is mandatory. You must complete all training session commitments.

Where will training take place?

Further information and individual training schedules will be communicated to successful volunteers once their role has been accepted.

Accommodation and transport

Will accommodation be provided for volunteers?

Unfortunately we are unable to provide accommodation or transport for volunteers, so to be considered for a volunteer role you must have your own accommodation and transport to get you to interviews, training and uniform/accreditation distribution before the Tournament, as well as on the days you are scheduled to volunteer during the Tournament.

Will car parking be provided for my volunteer shifts?

No. Most match venues have extremely limited capacity for parking, and as such we are unable to provide parking. We strongly encourage the use of public transport wherever possible.


What will I wear during Tournament?

The official uniform will be confirmed prior to the Tournament. Keep an eye out for details!

Where will I collect my uniform from?

Uniforms will be distributed in each Host City just before the Tournament commences. You will be emailed with details of the exact date, time and location for uniform collection closer to the time.

Please note that you must collect your uniform from the Host City you are volunteering in.

Police vetting and background check

When and why are Security Background Checks conducted?

Security checks are very important to ensure a safe and secure ICC Cricket World Cup 2015 for everyone involved. Therefore, workforce including volunteers will be required to undergo a Security Background Check through suitable New Zealand and Australian agencies.

The Security Background Checks will search for and identify a person’s criminal history. It is important to note, a recorded conviction does not necessarily exclude you from being a volunteer. Each case will be assessed against a standard criteria of suitability during the process.

You will be required to provide photographic ID and additional information to assist us in this process. Security Background Checks will be conducted at any time/s throughout your provision of volunteer services. Volunteer roles are always offered subject to successfully completing these checks.

Where can I find the Volunteer Terms & Conditions, and Privacy Policy?

You can find the Volunteer Terms & Conditions here, and the Privacy Policy here. They are also both on the online application form. You will need to read and agree to the Volunteer Terms and Conditions, and the Privacy Policy to successfully complete the online application.

How can I contact the ICC Cricket World Cup 2015 about the Volunteer Program?

Email is our preferred method of communication and the contact email address for the Volunteers Program is volunteers@cricketworldcup.com. We will endeavour to answer your enquiry as soon as possible.