Ticket Purchasing Policy (Matches in the USA)
Effective Date: January 30, 2024
This purchase policy (“Purchase Policy”) and all tickets sold through this website (the “Site”) are provided by T20 World Cup USA, Inc. (“T20 USA”).
Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so, are void.
THIS PURCHASE POLICY INCLUDES AN AGREEMENT TO MANDATORY ARBITRATION, WHICH MEANS THAT YOU AGREE TO SUBMIT ANY DISPUTE RELATED TO THE PURCHASE POLICY TO BINDING INDIVIDUAL ARBITRATION RATHER THAN PROCEEDING IN COURT. IF YOU WANT TO OPT-OUT OF THIS MANDATORY ARBITRATION AGREEMENT, THE DISPUTE RESOLUTION/ARBITRATION PROVISION BELOW DESCRIBES THE PROCEDURES YOU MUST FOLLOW TO DO SO. THE DISPUTE RESOLUTION/ARBITRATION PROVISION ALSO INCLUDES A CLASS ACTION WAIVER, WHICH MEANS THAT YOU AGREE TO PROCEED WITH ANY DISPUTE INDIVIDUALLY AND NOT AS PART OF A CLASS ACTION. THIS AGREEMENT ALSO INCLUDES A JURY WAIVER.
T20 USA reserves the right, in its sole discretion, to change or otherwise revise the Purchase Policy at any time and for any reason.
Currency. All ticket prices for events that occur in the United States are stated in U.S. Dollars.
Payment Methods. Visa and MasterCard will be the only credit cards accepted for ticket purchases.
Pricing and Availability. Tickets will be sold online on the Site .and at venue box offices. Tickets for popular matches may sell out quickly. Occasionally, additional tickets may be available prior to the event.
Order Confirmation. If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to check within your ICC T20 World Cup ticket account to see if the transaction has been completed. Customers should check their spam/junk folders. If you do not receive an Order Confirmation email and the tickets from your order do not appear in your account, the transaction has not completed and you will need to place another order. T20 USA will not be responsible for losses (monetary or otherwise) if you purchase additional tickets or take any other action because you assumed that an order was not placed because you failed to receive a confirmation notice.
Ticket Fees Facility Fees and Order Charges. Tickets purchased through the Site are inclusive of all facility and ticket fees but exclusive of sales tax. A purchaser may be able, in some instances, to purchase tickets directly from the venue box office.
Number of Tickets Per Customer or “Ticket Limits”. In an effort to give all interested customers an opportunity to purchase tickets to a match, T20 USA will limit the number of tickets one customer or household is allowed to purchase per match to a maximum of 6 (six) tickets per match per person. You will also be advised of the limits on tickets by a posting on the “buy” page for the match, or by a system limitation on the number of tickets you may purchase during your online session. You may not attempt to circumvent these limits by purchasing in multiple sessions and/or on multiple accounts. Tickets purchased for a match during multiple online sessions on the Site are totaled to ensure that any limitations are not exceeded. When customers exceed these limits, their orders may be cancelled.
Cancelled and Postponed Matches. Occasionally, matches are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that match. For exact instructions on any canceled or postponed match, please check the applicable information online or contact us.
If a match is canceled, and you purchased your ticket through the Site, we will automatically issue you a refund to the credit card that you used to purchase that ticket. If a ticket is purchased at the venue box office, then you may only be able to receive the refund by presenting the ticket yourself to the venue box office where it was purchased
If the match was moved or rescheduled, we may set refund limitations such as a cutoff date prior to the match to request a refund. Please contact us for more information or to request a refund if you cannot attend the rescheduled match. Please make sure to include/provide your account number so we can expedite your refund if applicable.
Refunds and Exchanges. Before purchasing tickets, carefully review your match and seat selection. Our policies generally prohibit T20 USA from issuing exchanges or refunds after a ticket has been purchased with respect to lost, stolen, damaged or destroyed tickets. In addition, we may occasionally offer tickets at a discount after the original on sale date and will not refund the difference between the original price and the sale price.
To the extent a refund or exchange is available for any reason they will only be provided where tickets have been purchased through the Site or via the official T20 World Cup ticket exchange site. Absolutely no refunds or exchanges are available for tickets purchased through any secondary reselling sites (e.g. Stubhub, Viagogo, Seatwave) other than the official T20 World Cup ticket exchange site.
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be cancelled, and T20 USA may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from purchasing tickets through T20 USA.
If T20 USA issues you a refund for a ticket, T20 USA will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), all ticket fees and any order charge. In no event will delivery charges or any other amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. T20 USA will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed match.
Billing Information Verification. Orders are subject to billing address, and other billing information verification. We may attempt to contact you to verify an order, using information provided at the time of purchase. If T20 USA suspects your account or order may be fraudulent, T20 USA may cancel your order and may sell your tickets to another customer without further notice.
Delivery Options. Three delivery methods may be offered, depending on factors that include the venue or country where the match is to be held, the country in which you live, how much time is left before the match starts, whether it is a holiday season and the nature of the demand for the match. Please carefully review the list of delivery methods offered during the purchase process and their requirements. Generally, some of the following delivery methods may be offered:
- Mobile – for matches that occur in the United States. For mobile entry tickets, your phone is your ticket.
- Print At Home - for matches that occur in the United States if the venue has installed and enabled equipment necessary to support this technology. Tickets will be emailed to you as a .pdf file. After you complete the checkout process you will receive a confirmation email as well as a second email containing your printable tickets. Please make sure to check your SPAM or BULK email box for your Print-at-Home tickets if they are not in your primary folder. Allow time for email delivery, if you do not receive your Print-at-Home tickets prior to the day of the match, please log back into your account and select Re-Issue Your Print-at-Home Tickets. Please contact us if you do not receive your initial PAH email or your Re-Issue attempt. If you reissue the barcodes on Print at Home Tickets, or request that customer service reissue them, then you are responsible for making sure the tickets with the new barcode are used. T20 USA will not be liable if entry is refused due to attempted use of voided tickets. If you cannot receive your re-issued tickets, you must contact customer service to have replacement tickets issued and held for Will Call pickup.
- Will Call - for matches that occur in the United States. Tickets will be available for pick up from the “will call” window of the venue box office on the day of the match, or in some cases earlier subject to availability, and may be subject to a collection fee charge.
Pricing and Other Errors. If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on the Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then T20 USA reserves the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of the Site or any T20 USA- operated system.
Multiple Browser Windows. When ordering tickets online with T20 USA please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.
Limitation of Liability. Balls, bats, and other objects may fly into the spectator area during a match. Injury can occur. Stay alert at all times before, during and after play or performance. If struck, immediately ask an usher for directions to a medical station. You voluntarily assume all risks and danger incidental to the match for which the ticket is issued, whether occurring before, during or after the match, and you waive any claims for personal injury or death against T20 USA, the International Cricket Council Limited (“ICC”), the venue, venue management, and/or participants, each as applicable, and all of their respective parents, affiliates and subsidiaries and the agents, officers, directors, owners and employees of each of them on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Match date and time are subject to change.
None of T20 USA, ICC, the venue, venue management, or the respective parents, affiliates and subsidiaries and the agents, officers, directors, owners and employees of each of the foregoing will be responsible for any losses or damages arising from your attendance at such matches, including claims for personal injury, or damage to personal property, or any other claims for negligence. You, on behalf of yourself and any accompanying minor, hereby release and forever discharge T20 USA, ICC, the venue, venue management and their respective parents, affiliates and subsidiaries and their respective agents, officers, directors, owners and employees from any liability or claims for damages that may arise as a result of your attendance at the events.
UNDER NO CIRCUMSTANCES, INCLUDING WITHOUT LIMITATION NEGLIGENCE, WILL T20 USA, ICC, AND/OR THEIR RESPECTIVE AFFILIATES, OFFICERS, DIRECTORS, CONTRACTORS AGENTS, AND/OR EMPLOYEES, BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES AND LOST PROFITS ARISING OUT OF YOUR PURCHASE OF TICKETS THROUGH T20 USA AND/OR YOUR, USE, MISUSE, OR INABILITY TO USE THE SITE. THIS LIMITATION OF LIABILITY SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF T20 USA AND/OR ICC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE.
Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, T20 USA's, and ICC’s liability in such jurisdictions shall be limited to the extent permitted by law.
License; Ejection and Cancelation; No Redemption Value. You agree to comply with all applicable rules, policies, terms, and conditions posted by T20 USA and the venue hosting the match (“Venue Rules”). T20 USA, and the venue hosting the match each reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language, or who fails to comply with Venue Rules. Breach of terms or rules will terminate your license to attend the match without refund. A ticket is a revocable license and admission may be refused. A ticket is not redeemable for cash.
Offensive Conduct. It shall be a breach of the terms and conditions of entry to the venue for any ticket-holder to engage in any conduct (whether through the use of language, gestures or otherwise) which is likely to offend, insult, humiliate, intimidate, threaten, disparage or vilify any other person (including players, match officials or spectators) on the basis of their race, religion, culture, color, descent, nationality, ethnic origin, sex, gender, sexual orientation, disability, marital status and/or maternity status. Such action will not be tolerated and may result in ejection from the venue, the imposition of other sanctions, such as being banned from the venue in the future and possible further action including, without limitation, criminal prosecution.
Your Name and Likeness. You agree that the match for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the match occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the match. You grant permission to us, our partners, licensees and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the match (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
Media & Recordings. Photographs and/or any other recordings of sound made, or images taken within the venue may be used for personal, private, non-commercial and non-promotional purposes only. You shall not, except for personal, private non-commercial and non-promotional purposes make or use, broadcast, narrowcast, telecast, transmit, publish, disseminate, reproduce or circulate by any means (including, without limitation, through television, radio, satellite, the internet, any wireless service or any other current or future means or format or media), any broadcast, recording, audio, video, photograph, text, data, image, statistic, result, commentary, news report or any other information relating to any cricket match taking place in or around the venue, or the match itself (in each case in whole or in part) or assist any other person(s) in the conduct of any of such activities. You acknowledge and agree that T20 USA or its affiliate(s) is the sole legal and beneficial owner of the copyright and any other intellectual property rights of any nature whatsoever in and to any recordings of sound made or images taken within the venue (including, without limitation, any such recordings made by you in breach of this Purchase Policy), including future rights to such recordings or to any works derived from such recordings. You hereby consent, on an irrevocable, worldwide and perpetual basis, to T20 USA or its affiliate(s) using, disclosing, reproducing, transmitting, exhibiting, communicating, renting, adapting or publishing anywhere in the world any recordings of sound made or images taken within the venue (including, without limitation, any such recordings made by you): (i) in whatever form T20 USA or its affiliate(s) desires (including the making of any distortions, additions or alterations to that work or subject matter or any adaptation thereof, or to any part of that work or subject matter or of any such adaptation); and (ii) without identifying and/or crediting you in relation thereto; and (iii) you hereby unconditionally and irrevocably assigns to IBC all rights, including copyright and other intellectual property rights, in any recordings of sound made or images taken by you within the venue.
Prohibition on Betting and Related Activities. You shall not, while in attendance at the match, (i) conduct, carry out or cause to be conducted or carried out any form of betting or gambling whatsoever, (ii) use any electronic device to engage in any online betting activities in relation to the result, progress, conduct or any other aspect of any cricket match taking place in or around the venue, including but not limited to ball-by-ball spread betting and/or the use of betting exchanges, (iii) use any electronic device to relay information on the progress, conduct or any other aspect of any cricket match taking place in or around the venue for betting purposes, unlicensed commercial activities or any other purposes in contravention of this Purchase Policy, unless authorized or permitted to do so by T20 USA or its affiliate(s); or (iv) offer to any third party any bribe or other reward to fix or to contrive in any way or otherwise improperly influence the result, progress, conduct or any other aspect of any cricket match taking place in or around the venue. If suspected of acting or assisting another person or persons acting in breach of this section, you are deemed to have unconditionally accepted and agreed that you will fully cooperate with any enquiries made by T20 USA, ICC, their respective affilaites, the venue, the venue manager, event security personnel, and/or any relevant law enforcement authorities (including by providing your name and address, an explanation for the suspicious conduct, and being photographed and/or filmed), for the purposes of any criminal investigations or other legal proceedings and/or in connection with any investigation into a potential breach of this Purchase Policy or the ICC Anti-Corruption Code.
You Are Subject to Search. You and your belongings may be searched on entry to the match. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain Venue Rules, certain items may not be brought into the premises, including without limitation: firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.
Unlawful Re-Sale of Tickets; Commercial Purposes. Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to counterfeit or copy of tickets, is grounds for seizure and cancelation without compensation. Certain maximum resale premiums and restrictions may apply in some states, and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or to have been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us or through authorized partners to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests, or sweepstakes, unless formal written authorization is given by us. In addition, you may not engage in any Ambush Marketing while attending a match. For the purposes of this Purchase Policy the term “Ambush Marketing” means any promotional, advertising, commercial or other activity by a person not authorized by T20 USA, ICC or their affiliate(s) which: (a) associates the person with the match; or (b) exploits the publicity or goodwill of the match; or (c) has the effect (in the reasonable opinion of T20 USA, ICC or their affiliates) of conferring the status of a Commercial Partner on a person who is not a Commercial Partner or otherwise diminishing the status of any Commercial Partner. The term “Commercial Partner” means any official sponsor, official supplier, broadcaster, licensee and/or any other party which has been granted a commercial association with the T20 USA, ICC or their affiliates, and/or the applicable match, from time to time.
Disputes; Governing Law. For any problem or dispute that you may have with T20 USA, you acknowledge and agree that you will first give T20 USA an opportunity to resolve your problem or dispute. This includes you first sending a Notice of Dispute, which is a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the dispute, and a proposed solution. You must send any Notice of Dispute by U.S. Mail to T20 USA at Copper Building, 1631 Mesa Avenue, Suite B, Colorado Springs, CO 80906, USA, Attn: CEO. You then agree to negotiate with T20 USA in good faith about your problem or dispute. This should lead to resolution, but if for some reason your problem or dispute is not resolved satisfactorily within sixty (60) days after T20 USA's receipt of your written description of it, you agree to the further dispute resolution provisions below.
Small Claims Court. You may litigate any dispute in small claims court in New York County, New York or in your own county of residence, if the dispute meets all the requirements to be heard in small claims court. You may litigate in small claims court whether or not you negotiated informally first.
Binding Arbitration. If you and T20 USA do not resolve any dispute by informal negotiation or in small claims court, any other effort to resolve the dispute will be conducted exclusively by binding arbitration as described in this section. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. Instead, all disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act. Any court with jurisdiction over the parties may enforce the arbitrator's award.
IF APPLICABLE LAW DOES NOT ALLOW BINDING ARBITRATION TO APPLY TO YOU, THE ABOVE PROVISION WILL APPLY TO YOU TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
Class Action Waiver. Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor T20 USA will seek to have any dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.
IF APPLICABLE LAW DOES NOT ALLOW A WAIVER OF CLASS ACTION PROCEEDINGS TO APPLY TO YOU, THE ABOVE PROVISION WILL APPLY TO YOU TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
Arbitration Procedures. Any arbitration will be conducted by the American Arbitration Association (the “AAA”) under its Commercial Arbitration Rules. You agree to commence arbitration only in your county of residence or in the State of New York. T20 USA agrees to commence arbitration only in your county of residence. You may request a telephonic or in-person hearing by following the AAA rules. In a dispute involving $10,000 or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. The arbitrator may award the same damages to you individually as a court could. The arbitrator may award declaratory or injunctive relief only to you individually, and only to the extent required to satisfy your individual claim. Claims Or Disputes Must Be Filed Within One Year. To the extent permitted by law, any claim or dispute under this agreement must be filed within one year in small claims court, or in an arbitration proceeding. The one-year period begins when the claim or Notice of Dispute first could be filed. If a claim or dispute isn't filed within one year, it's permanently barred. Right to Opt Out. IF YOU DO NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, YOU MUST NOTIFY T20 USA IN WRITING WITHIN 30 DAYS OF THE DATE THAT YOU FIRST RECEIVE THIS AGREEMENT BY EMAILING Tickets@T20WorldCup.com OR BY SENDING MAIL TO T20 USA, COPPER BUILDING, 1631 MESA AVENUE, SUITE B, COLORADO SPRINGS, CO 80906, USA, ATTN: ARBITRATION. YOUR WRITTEN NOTIFICATION TO T20 USA MUST INCLUDE YOUR NAME AND ADDRESS AS WELL AS A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH T20 USA THROUGH ARBITRATION. YOUR DECISION TO OPT OUT OF THIS ARBITRATION PROVISION WILL HAVE NO ADVERSE EFFECT ON YOUR RELATIONSHIP WITH T20 USA OR THE DELIVERY OF SERVICE(S) TO YOU BY T20 USA. IF YOU HAVE PREVIOUSLY NOTIFIED T20 USA OF YOUR DECISION TO OPT OUT OF ARBITRATION, YOU DO NOT NEED TO DO SO AGAIN.
This Section survives expiration or termination of this Purchase Policy for any reason.
THIS PURCHASE POLICY AND THE INTERPRETATION OF ITS TERMS SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK WITHOUT REGARD TO ITS CONFLICTS OF LAWS RULES. For any matters which are not subject to arbitration as set forth in this Purchase Policy and/or in connection with the entering of any judgment on an arbitration award in connection with this Purchase Policy, you irrevocably submit and consent to the exclusive jurisdiction and venue of the state and federal courts located in or New York County, New York. You agree not to raise the defense of forum non conveniens.